Privacy Policy

This Privacy Policy (hereinafter referred to as the “Policy”) forms an integral part of the Terms of Use of www.easybookings.gr (hereinafter referred to as the “Website”).

This Policy explains how the Website and the Easybookings hotel management application (hereinafter referred to as the “Application”) collect, store, use and otherwise process your Personal Data.

By accepting this Policy or using the Website, you acknowledge that you have read and understood the manner in which your Personal Data are processed, as described below.

1. INTRODUCTION

The controller responsible for processing your Personal Data is the sole proprietorship RAPTI ANDRIANA PANAGIOTA, VAT Registration Number 104812788, having its registered office at 16 Ifaistou Street, 16345 Ilioupoli, Greece (hereinafter referred to as “Easybookings”, “we”, “us”, “our” or the “Company”).

We recognise the importance of protecting your personal information, including your name, postal address, telephone number, email address and IP address. We are committed to preserving the confidentiality and security of your Personal Data and to enabling you to exercise the rights granted to you under applicable data protection law.

We process Personal Data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), applicable Greek data protection legislation and any other legislation that applies to the collection, use, storage or disclosure of Personal Data.

2. INFORMATION CONCERNING MINORS

Our services are not intended for individuals under sixteen (16) years of age. Persons under the age of sixteen must not provide Personal Data to us through the Website without the prior consent of their parent or legal guardian.

Where an individual under sixteen provides Personal Data through the Website, we may reasonably assume that the required consent of their parent or legal guardian has been obtained, unless we are informed otherwise.

3. PERSONAL DATA WE COLLECT

We collect only the Personal Data that are necessary to provide and improve the services offered through the Website and the Application, respond to enquiries, resolve technical issues, protect against errors, fraud and unlawful activity, and communicate relevant information about our products, services and updates.

When you register through the Website or place an order on the checkout page, we may request the following information:

Your full name;
Your email address;
Your postal address, including street name, street number, postal code, city, region and country;
Your telephone number;
Your invoicing details, including business name, business activity, VAT registration number and competent tax authority;
The name of your hotel or accommodation business;
Your website address;
Technical information, such as your IP address, device type, browser type and information collected through cookies.

Where information is identified as mandatory, it must be provided in order for us to complete your registration, process your order or provide the requested services.

4. PURPOSES OF PROCESSING

We may process your Personal Data for the following purposes:

To create, maintain and administer your user account;
To provide the services available through the Website and Application;
To process subscription orders, payments and invoices;
To communicate with you and respond to your requests;
To provide customer support and resolve technical problems;
To personalise and improve your experience;
To analyse the operation and use of the Website and Application;
To prevent and detect errors, fraud and other unlawful activity;
To enforce the policies and rules governing the use of our services;
To inform you of material amendments to the Website, Terms of Use or this Policy;
To send newsletters and marketing communications where you have provided your consent or where otherwise permitted by law;
To comply with our legal and regulatory obligations.

5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances and the purpose of processing, we process your Personal Data on one or more of the following legal bases:

The processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract;
The processing is necessary for compliance with a legal obligation;
You have provided your consent to the processing;
The processing is necessary for the purposes of our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests;
The processing is necessary for the establishment, exercise or defence of legal claims.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. DISCLOSURE OF PERSONAL DATA

We do not sell your Personal Data to third parties. We may, however, share Personal Data with trusted service providers, professional advisers, affiliates and business partners where this is necessary for the operation of our business and the provision of our services.

Recipients may include:

Hosting and cloud infrastructure providers;
Payment service providers and banking institutions;
Email, communications and customer-support providers;
Analytics, security and fraud-prevention providers;
Professional advisers, including accountants, auditors and legal advisers;
Public authorities, courts or regulatory bodies where disclosure is required by law.

Third parties acting on our behalf may process Personal Data only in accordance with our documented instructions, under appropriate contractual obligations of confidentiality and data protection.

7. NEWSLETTERS AND MARKETING COMMUNICATIONS

If you choose to subscribe to our newsletter, you agree to receive news, product updates, special offers and promotional communications from us.

You may withdraw your consent at any time by selecting the unsubscribe link included in our emails or by contacting us at support@easybookings.gr.

8. COOKIES

We use cookies and similar technologies to ensure the proper operation of the Website, remember your preferences, improve your browsing experience and understand how the Website is used.

A cookie commonly contains the name of the domain from which it originates, its duration and a randomly generated identification number or another unique value.

We may use cookies for purposes including:

Essential Website functionality;
Saving your settings and preferences;
Statistical and performance analysis;
Security and fraud prevention;
Advertising and marketing, where you have provided the required consent.

Where required by law, non-essential cookies will be activated only after you have provided your consent. You can amend your cookie preferences through the cookie settings available on the Website or through your browser settings.

9. DATA SECURITY

The security of your Personal Data is a high priority for us. We apply appropriate technical and organisational measures intended to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access or misuse.

Information transmitted between your browser or device and our Website is protected through encrypted HTTPS connections using current TLS security protocols, where supported.

No method of transmission or storage can guarantee absolute security. Nevertheless, we regularly review our measures and seek to maintain a level of protection appropriate to the nature of the Personal Data and the risks involved.

10. RETENTION OF PERSONAL DATA

We retain Personal Data only for as long as necessary to fulfil the purposes for which they were collected, comply with our legal, accounting and tax obligations, resolve disputes and establish, exercise or defend legal claims.

When Personal Data are no longer required, they are securely deleted or anonymised, unless their continued retention is required by law.

11. YOUR RIGHTS UNDER THE GDPR

Subject to the conditions and limitations established by applicable law, you may exercise the following rights:

Right of access: You may request confirmation as to whether we process your Personal Data and obtain access to those data.
Right to rectification: You may request the correction of inaccurate Personal Data and the completion of incomplete information.
Right to erasure: You may request the deletion of your Personal Data where the applicable legal requirements are met.
Right to restriction: You may request that the processing of your Personal Data be restricted in the circumstances provided by law.
Right to data portability: You may request to receive Personal Data you have provided to us in a structured, commonly used and machine-readable format and, where technically feasible, have those data transmitted to another controller.
Right to object: You may object to processing based on our legitimate interests, including profiling based on those interests.
Right to object to direct marketing: You may object at any time to the processing of your Personal Data for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please email support@easybookings.gr using the email address associated with your account. We may request additional information where necessary to verify your identity and protect your Personal Data.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority.

12. USER RESPONSIBILITIES

You are responsible for ensuring that the information you provide is accurate, complete and up to date.

Where you provide Personal Data concerning another person, you confirm that you are authorised to provide those data and that you have informed that person of the contents of this Policy.

You are also responsible for maintaining the confidentiality of your account credentials and password and for preventing unauthorised access to your account.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time in order to reflect changes to our services, processing activities or legal obligations. When this Policy is amended, the “Effective date” shown below will be updated.

Where an amendment materially affects the way we process your Personal Data, we will provide an appropriate notice through the Website or by email, where required by law.

14. CONTACT DETAILS

If you have any questions about this Policy or the processing of your Personal Data, you may contact us using the following details:

RAPTI ANDRIANA PANAGIOTA
Sole Proprietorship
VAT Registration Number: 104812788
Registered office: 16 Ifaistou Street
16345 Ilioupoli, Greece
Email: support@easybookings.gr

Effective date: 1 October 2026
Last updated: 1 October 2026